Our Values at Miracle Agency
At Miracle Agency, we will strive to provide the best possible standard and widest choices in tailored homecare in Bromley and the surrounding boroughs by respecting individuality, privacy and dignity and by investing in our staff, our training and through adoption and implementation of a supportive and inclusive philosophy of care.
Our goal is to ensure we provide the highest quality standard of care by listening to what our clients – or their families – want and need and planning their care package around their specific requirements.
Put simply, we are committed to always meeting – or exceeding – our clients’ expectations and we want to ensure you know the care we deliver can be depended upon to deliver high standards and quality every day.
From a personal viewpoint, my experience is founded on over 15 years of clinical practice within the NHS focusing on planning, arranging and delivering complex care packages within the wider community, working with a full range of clients – from those with terminal illnesses to those requiring support for long term conditions.
This unique background means I know how much care needs to be delivered, what practices work and what calibre of staff are needed to deliver them effectively.
The quality of our care team is a vital part of our service.
We know inviting someone new into your home can be a daunting prospect, especially when it comes to placing your trust in a carer you have not previously met.
That is one of the reasons why we are so meticulous when it comes to recruiting new carers. Every member of the Miracle Agency team is friendly, professional and reliable, instantly putting you at ease and enabling you to have confidence in their ability to provide you with the support and assistance you need.
At Miracle Agency, our aim is to make the introduction of personal homecare as seamless and as efficient as possible – enabling you to live confidently and comfortably in your own home for many years to come.
Director, Miracle Agency